Terms and Conditions
1. Introduction
These Terms and Conditions (“Terms”) your use of Quick Tick Ltd’s cleaning services and website. By booking our services or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.
2. Services
Quick Tick Ltd provides cleaning services, including carpet, upholstery, and commercial cleaning. All services are subject to availability, and we reserve the right to refuse service to any individual or entity.
3. Booking and Payment
- Booking: You may book our services online through our website or by contacting us via phone or email. Booking is confirmed only upon receipt of full or partial payment as per our guidelines.
- Payment: Payment must be made in accordance with the terms provided at booking. We accept various payment methods as indicated on our website. Failure to pay on time may result in cancellation or delayed service.
- Cancellation: Cancellations made within 24 hours of the scheduled service may incur a cancellation fee. We reserve the right to cancel bookings due to unforeseen circumstances and will offer a rescheduled date or a full refund.
4. Client Responsibilities
- Access: The client must provide access to the premises at the scheduled service time. If access is not available, we reserve the right to cancel or reschedule the service, and additional fees may apply.
- Preparation: The client should ensure that all fragile or valuable items are stored safely, as we cannot be held responsible for any damages caused to unsecured items.
- Health and Safety: We reserve the right to refuse service if the premises are unsafe or if it poses health hazards to our staff.
5. Liability
- Quick Tick Ltd is insured and takes reasonable precautions to avoid damages. However, we are not liable for:
- Minor wear and tear during the cleaning process.
- Any pre-existing damages that were not disclosed to our staff.
- Items or areas not included in the agreed service.
6. Complaints and Resolutions
If you are unsatisfied with our service, please contact us within 24 hours of the service date. We will make every effort to resolve issues fairly, including offering a re-clean or partial refund, if appropriate.
7. Privacy
Your privacy is important to us. Our collection, use, and protection of personal data are outlined in our Privacy Policy. By using our services, you consent to this policy.
8. Use of Website
When using our website:
- Content: The content on our website is provided for general information and may change without notice. Unauthorized use of this content may result in claims for damages and/or be a criminal offense.
- Third-Party Links: Our website may contain links to third-party websites. These links are provided for convenience and do not signify endorsement. We are not responsible for the content of linked websites.
9. Changes to Terms and Conditions
We may modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Quick Tick Ltd
15 Salkeld St, Glasgow G5 8HE, United Kingdom
Email: info@quicktick.co.uk
Phone: 0141 459 1259